Help Centre
Payments and withdrawals
Paying for orders and receiving seller proceeds.
Payment failed
Check the entered details, available funds, issuer approval, and billing information. Do not repeat the payment many times. Contact your issuer or Fashuki support if the problem continues.
Seller balance
The balance is an accounting record of orders, fees, refunds, holds, and eligible proceeds. It is not a bank account or investment.
Withdraw proceeds
Complete verification, add an approved payout method in your name, and request a withdrawal once the minimum and eligibility rules are met.
Still need help? Sign in and contact us through the relevant order or listing. You can also email hello@fashuki.com. Include your reference number, but never send your password, full card number, or one time code.