Complaints and Contact Policy

Version: 1.0 · Effective date: [INSERT EFFECTIVE DATE] · Last updated: 25 October 2026 · Contact: hello@fashuki.com

1. How to contact us

Email hello@fashuki.com. For an order, use the order support option where available and include the order number. Postal address: [INSERT REGISTERED OFFICE ADDRESS]. Support hours: [INSERT SUPPORT HOURS IN UAE TIME].

2. Information to include

• Your name and account email.
• Order, listing, case, payout, or transaction reference.
• A concise description and the outcome you want.
• Relevant photographs, tracking, receipts, screenshots, or other evidence.
• Any accessibility or communication support you need.

3. Complaint process

We acknowledge complaints within [INSERT ACKNOWLEDGEMENT TARGET]. We aim to provide a substantive response within [INSERT RESPONSE TARGET]. Complex payment, carrier, authentication, fraud, or legal cases may take longer. We will give progress information and a reference number.

If you disagree with the first response, request escalation within [INSERT ESCALATION PERIOD]. A different staff member will review the evidence where practicable and issue the final platform response.

4. External rights

This process does not restrict any right to approach a competent UAE consumer protection authority, the UAE Data Office for eligible data concerns, the police for suspected crime, a court, or another competent body. Relevant Emirate consumer route: [INSERT VERIFIED AUTHORITY NAME, WEBSITE, AND TELEPHONE].

5. Abuse and privacy

We protect complaint information and share it only where needed to investigate, respond, comply with law, or protect rights. Abusive or repeated bad faith contact may be restricted, but genuine safety, data, and consumer complaints will remain available.

Change log

Other Fashuki policies

• Terms of Use
• Seller Terms
• Buyer Protection, Returns and Refunds
• Shipping and Delivery
• Payments, Fees and Withdrawals
• Privacy Policy
• Cookie Policy
• Prohibited Items and Catalogue Rules
• Community Standards
• Intellectual Property and Counterfeit
• Business Seller Standards