Help Centre
Registration and login
Creating an account, keeping it secure, and managing your details.
Getting started
Create an account
Select Register, enter accurate details, confirm your contact information, create a strong password, and accept the current Terms and Privacy Policy. You must be 18 or over.
Choose your account use
A buyer account lets you shop, message through the platform, manage orders, and save items. To sell, complete the seller application and verification. See Sell on Fashuki.
Keep your account secure
Use a unique password, never share a one time code, and check that messages and payment pages are on fashuki.com. Contact hello@fashuki.com if you notice unfamiliar activity.
Account and login
Forgot password
Select Forgot password on the sign in page and use the secure link sent to your registered email. Do not share the link or security code.
Change account information
Open Account settings to update permitted details. Some identity, business, or payout changes require fresh verification.
Close an account
Complete active orders, returns, disputes, chargebacks, and withdrawals, then request closure in Account settings or at hello@fashuki.com. Some records remain where law requires.
Still need help? Sign in and contact us through the relevant order or listing. You can also email hello@fashuki.com. Include your reference number, but never send your password, full card number, or one time code.