Help Centre
Buying
Everything you need before and after you buy.
Buying
Before you buy
Read the full description, inspect every image, check measurements and condition, review seller type and ratings, understand delivery and return terms, and ask questions through Fashuki.
Making payment
Pay only through Fashuki. Checkout shows the item price and every applicable delivery, tax, and platform charge before confirmation.
After delivery
Inspect the item promptly. If it is not delivered, damaged, counterfeit, incomplete, or materially not as described, report the issue through the order within [INSERT REPORTING WINDOW].
Returns and refunds
Report a problem
Open the order, select Report an issue, choose the reason, explain clearly, and upload photographs or other evidence. Keep the item and packaging.
Return an item
Wait for approval and return instructions. Use trackable delivery, return the correct item in the received condition, and upload tracking.
Refund timing
Once approved, the payment provider sends the refund to the original method where possible. Your bank controls the final posting time.
Still need help? Sign in and contact us through the relevant order or listing. You can also email hello@fashuki.com. Include your reference number, but never send your password, full card number, or one time code.