Help Centre
Trust and safety
How to stay safe and what to do if something looks wrong.
Report a listing
Select Report listing and choose the most accurate reason. Add details and evidence. Do not contact the seller to threaten or investigate them.
Suspected counterfeit
Do not buy or resell the item. Report the listing with the URL and reasons. If you already purchased it, report through the order and keep all evidence.
Phishing or off platform payment
Do not click suspicious links or pay outside Fashuki. Capture the message, report the user, change your password if needed, and contact hello@fashuki.com.
Community Standards and Trust and Safety Policy · Prohibited Items · Intellectual Property and Counterfeit Policy
Still need help? Sign in and contact us through the relevant order or listing. You can also email hello@fashuki.com. Include your reference number, but never send your password, full card number, or one time code.