Help Centre
Selling
Selling your items faster
There are steps you can take to get more attention to your items and sell them quicker and easier:
- Update the photos in your listing to make sure the item is clearly visible in all its beauty.
- Improve the title and description. This helps members find your item via search.
- Set a discount for item bundles and encourage members to buy more items from you.
- Verify your account to build more trust with other members.
- Present yourself and your style briefly by filling in the “About you” section in your profile. The description will be visible to the whole community.
- Bump your items and use Wardrobe Spotlight to boost your wardrobe’s visibility.
- Upload new items regularly – potential buyers will start following you and they’ll be notified when you add something new.
- Reduce the price of your items. Members who follow you or who have favourited your items will be notified of the discount.
- Already started a conversation with your buyer? Make an offer to them!
Good to know:
- Offering more shipping options may also attract more buyers, as they will have more delivery choices.
- Your followers see your items on their personalised feeds.
Pending balance
When a buyer pays for an item, this payment appears as “Pending” in the seller’s Fashuki Balance.
Funds under “Pending balance” are temporarily stored by our payment service provider until the order is completed:
For standard sellers
Buyers have 2 days from being notified by Fashuki that the item should have been delivered or that the order seems lost to confirm if “Everything is OK” with the order, or press “I have an issue” and submit their claim.
The order will get completed after the buyer presses Everything is OK or if an issue is raised and resolved.
As soon as the order is completed, the payment moves to “Available balance”, which you can use.
For Pro sellers
Buyers have 14 days from being notified by Fashuki that the item should have been delivered or that the order seems lost to press “I have an issue” and submit their claim.
The order will be completed automatically after 14 days if the buyer doesn’t report any issues.
As soon as the order is completed, the payment moves to “Available balance”.
You can use all funds in “Available balance” in 2 ways. You can withdraw them to your bank account or use them to buy from other members on Fashuki.
The available balance can cover an item’s price, as well as Buyer Protection fee and shipping costs. If you don’t withdraw the money, it will apply to your next Fashuki purchase automatically.
Please note that you might have to pass an identity check. It’s part of mandatory regulatory requirements applicable to our payment service provider.
Our payment service provider stores money under “Pending balance” to temporarily delay it from reaching the seller. This is a common practice in online marketplaces. It helps us make Fashuki safe and secure for both buyers and sellers.
If something goes wrong, we may refund the buyer as per our Refund Policy. Though, you can mutually agree on a different resolution.
Your funds and private details are confidential and well-protected.